@import url('https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600;700&family=Manrope:wght@600;700;800&display=swap');
:root{--blue:#0f1a8a;--orange:#f96200;--ink:#14162b;--muted:#6d7087;--paper:#f6f7fb;--line:#e4e6ef;--white:#fff;--green:#16855b;--red:#c33535}*{box-sizing:border-box}body{margin:0;background:var(--paper);color:var(--ink);font-family:'DM Sans',sans-serif}h1,h2,h3{font-family:Manrope,sans-serif;margin-top:0}a{color:inherit;text-decoration:none}.topbar{height:76px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 clamp(20px,5vw,72px);position:sticky;top:0;z-index:5}.brand{display:flex;align-items:center;gap:13px}.brand b,.logo-mark{background:var(--blue);color:#fff;font:800 20px Manrope;padding:9px 8px;border-radius:4px;border-bottom:4px solid var(--orange)}.brand span{font-weight:700}.topbar nav{display:flex;gap:25px;align-items:center}.topbar form{margin:0}.link-btn{border:0;background:none;font:inherit;cursor:pointer}.container{max-width:1240px;margin:auto;padding:56px 28px}.narrow{max-width:920px;margin:auto;padding:56px 24px}.hero{display:flex;justify-content:space-between;align-items:flex-end;padding:24px 0 48px;border-bottom:1px solid var(--line)}.hero h1{font-size:clamp(38px,6vw,64px);line-height:1;margin-bottom:12px;letter-spacing:-2px}.hero p{color:var(--muted);max-width:590px}.hero.compact{padding-top:0}.hero.compact h1{font-size:45px}.eyebrow{font-size:12px;font-weight:800;letter-spacing:1.8px;color:var(--blue);margin-bottom:12px}.orange{color:var(--orange)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:16px;border:0;border-radius:7px;padding:14px 20px;font-weight:700;cursor:pointer}.btn.primary{background:var(--orange);color:#fff;box-shadow:0 8px 20px #f9620030}.btn.dark{background:var(--blue);color:#fff}.btn.outline{background:#fff;border:1px solid var(--blue);color:var(--blue)}.wide{width:100%}.alert{padding:16px 18px;border-radius:8px;margin:22px 0}.warning{background:#fff4e9;border-left:4px solid var(--orange)}.danger{background:#fff0f0;border-left:4px solid var(--red)}.success{background:#ebfff5;border-left:4px solid var(--green)}.section-head{display:flex;align-items:end;justify-content:space-between;margin:46px 0 18px}.section-head h2{margin:0}.counter{color:var(--muted)}.ticket-list{display:grid;gap:9px}.ticket-row{display:flex;align-items:center;gap:18px;background:#fff;border:1px solid var(--line);padding:20px;border-radius:9px;transition:.2s}.ticket-row:hover{transform:translateX(4px);border-color:#c9cbe0}.ticket-icon{width:44px;height:44px;border-radius:7px;background:#edf0ff;color:var(--blue);display:grid;place-items:center;font-weight:800}.ticket-main{flex:1}.ticket-main>div{display:flex;gap:10px;align-items:center}.ticket-main p{margin:5px 0 0;color:var(--muted);font-size:14px}.badge{font-size:10px;font-weight:800;letter-spacing:.6px;border-radius:20px;padding:5px 8px;background:#e9eaf0}.badge.abierto{background:#fff1e6;color:#b44b08}.badge.en_proceso{background:#eaf0ff;color:#243eb3}.badge.cerrado{background:#e4f7ee;color:#08734b}.badge.large{font-size:12px;padding:8px 12px}.rating-pending{color:var(--orange);font-weight:700}.empty{text-align:center;background:#fff;padding:50px;border:1px dashed #cfd1df;border-radius:10px}.login-page{background:#fff}.login-shell{min-height:100vh;display:grid;grid-template-columns:46% 54%}.brand-panel{background:var(--blue);color:#fff;padding:clamp(40px,8vw,110px);display:flex;flex-direction:column;justify-content:center;position:relative;overflow:hidden}.brand-panel:after{content:"";position:absolute;width:380px;height:380px;border:80px solid #ffffff0b;border-radius:50%;right:-170px;bottom:-130px}.brand-panel .eyebrow{color:#b8bdea;margin-top:45px}.brand-panel h1{font-size:clamp(48px,7vw,86px);line-height:.94;letter-spacing:-5px}.brand-panel h1 span{color:var(--orange)}.brand-panel>p:not(.eyebrow){font-size:18px;color:#d9dcff;max-width:430px}.domain{margin-top:60px;border-top:1px solid #ffffff30;padding-top:18px;font-weight:600}.access-panel{display:grid;place-items:center;padding:40px}.access-wrap{width:min(480px,100%)}.access-wrap>h2{font-size:34px}.access-card,.staff-login{background:#fff;border:1px solid var(--line);padding:26px;border-radius:10px;box-shadow:0 18px 50px #10187d12;margin-top:20px}.staff-login summary{font-weight:700;cursor:pointer;color:var(--blue)}.staff-login form{margin-top:20px}label{display:grid;gap:7px;font-weight:600;font-size:14px;margin-bottom:16px}input,select,textarea{width:100%;border:1px solid #cfd1df;border-radius:6px;padding:12px 13px;font:inherit;background:#fff}input:focus,select:focus,textarea:focus{outline:2px solid #0f1a8a22;border-color:var(--blue)}.error{color:var(--red);font-size:14px}.step-title,.ticket-heading{display:flex;gap:22px;align-items:flex-start;margin-bottom:28px}.step-title>span{font:800 40px Manrope;color:#d9dbea}.step-title h1,.ticket-heading h1{font-size:42px;margin-bottom:7px}.step-title p,.ticket-heading p{color:var(--muted)}.form-card,.detail-card{background:#fff;border:1px solid var(--line);border-radius:10px;padding:28px;margin-bottom:18px}.auto-data,.detail-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:18px;background:#f7f8fc;padding:18px;border-radius:7px;margin-bottom:25px}.auto-data div,.detail-grid div{display:grid;gap:4px}.auto-data small,.detail-grid small{font-size:10px;letter-spacing:1px;color:var(--muted)}fieldset{border:0;padding:0;margin:0 0 20px}legend{font-weight:600;margin-bottom:12px}.area-grid{display:grid;grid-template-columns:repeat(3,1fr);max-height:250px;overflow:auto;border:1px solid var(--line);padding:12px;border-radius:6px}.area-grid label{display:flex;align-items:center;gap:8px;margin:0;padding:7px;font-weight:400}.area-grid input{width:auto}.search{display:flex;background:#fff;border:1px solid var(--line);padding:6px 6px 6px 16px;border-radius:8px;margin:24px 0}.search input{border:0;flex:1}.search button{border:0;background:var(--blue);color:#fff;padding:0 22px;border-radius:5px}.metric{display:grid;text-align:right}.metric b{font:800 42px Manrope;color:var(--blue)}.metric span{color:var(--muted)}.table-wrap{overflow:auto;background:#fff;border:1px solid var(--line);border-radius:9px}table{border-collapse:collapse;width:100%;font-size:14px}th{text-align:left;background:#f1f2f7;font-size:11px;letter-spacing:.6px;padding:13px}td{padding:16px 13px;border-top:1px solid var(--line)}td small{display:block;color:var(--muted);margin-top:4px}.due-row{box-shadow:inset 4px 0 var(--red)}.priority{font-weight:800}.priority.alta{color:var(--red)}.priority.media{color:#b46a00}.priority.baja{color:var(--green)}.ticket-heading{justify-content:space-between;align-items:center}.description{white-space:pre-wrap;line-height:1.7}.detail-card hr{border:0;border-top:1px solid var(--line);margin:25px 0}.action-grid{display:grid;grid-template-columns:1fr 1fr;gap:30px}.stars{display:flex;gap:8px}.stars label input{display:none}.stars label span{display:block;padding:10px;border:1px solid var(--line);border-radius:5px;cursor:pointer}.stars label:has(input:checked) span{background:var(--orange);color:#fff}.user-grid{display:grid;gap:10px}.user-card{background:#fff;border:1px solid var(--line);border-radius:8px;padding:0 20px}.user-card summary{display:flex;align-items:center;gap:14px;padding:17px 0;cursor:pointer}.avatar{width:42px;height:42px;border-radius:50%;display:grid;place-items:center;background:#edf0ff;color:var(--blue);font-weight:800}.user-card summary>div:nth-child(2){display:grid;flex:1}.user-card summary span{font-size:13px;color:var(--muted)}.role{font-weight:800;color:var(--blue)!important}.edit-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:0 16px;border-top:1px solid var(--line);padding:20px 0}.check{display:flex;align-items:center}.check input{width:auto}.admin-actions{display:flex;justify-content:space-between;align-items:center;border-top:1px solid var(--line);padding:15px 0}.admin-actions form{display:flex;gap:8px}.link-danger{border:0;background:none;color:var(--red);cursor:pointer}@media(max-width:780px){.login-shell{grid-template-columns:1fr}.brand-panel{min-height:42vh;padding:40px}.brand-panel h1{font-size:50px;letter-spacing:-3px}.brand-panel .eyebrow,.domain{margin-top:20px}.topbar{padding:0 18px}.topbar nav{gap:12px}.brand span{display:none}.hero{align-items:flex-start;gap:25px;flex-direction:column}.auto-data,.detail-grid,.action-grid,.edit-grid{grid-template-columns:1fr}.area-grid{grid-template-columns:1fr 1fr}.container{padding:35px 16px}.ticket-row{padding:14px}.rating-pending{display:none}}@media print{body{background:#fff}.no-print{display:none!important}.ticket-sheet{max-width:none;padding:0}.detail-card{break-inside:avoid}.ticket-heading{margin-top:0}}